Frequently Asked Questions

Q: Who are Paphos Lettings?
Paphos Lettings is a registered company based in Paphos. We are the market leader specialising exclusively in the holiday rental of villas and apartments in Paphos.

Q: How can I contact you?
We can be contacted on 0871 9903273 from the UK and 0044 871 9903273 Worldwide. You can call us Monday to Friday 7am to 4pm (GMT) and by email 24 hours a day

Q: How do I book?
Select a property and call us or complete the online booking form. A non-refundable deposit of 25% (or £100 if higher) of the total rental is required to secure your booking and the balance is due 3 months before travel.

Q: What is the minimum stay period?
There is no minimum stay period but our minimum charge is 7 days rental.

Q: How do I pay?
Deposit payments and payments in full must be made by debit or credit card. You can make the balance payment by cash or cheque at any branch of Barclays Bank or by  Bank Transfer, Debit or Credit Card.

Q: Are the rates per person?
No, the rates are per property subject to the maximum occupancy and are in British pounds sterling.

Q: Are there any hidden extras?
No. Unlike some of our competitors, we do not charge extra for air-conditioning and satellite TV.

Q. How are special offers calculated?
Special offers discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (ie. last minute discount and long stay discount) only one (the highest) discount will be deducted from the rental rate. Special offers do apply if an under occupancy discount has been given.

Q: How do I find the property?
We can arrange for a taxi to meet you in arrivals and take you straight to the property. We also send you full directions.

Q: How do I book car hire?
Click Here to view rates from a selection of good value car hire companies.

Q: How do I book airport transfers?
Click Here to view rates and book direct from our website.

Q: Who do I contact if I have a problem when I am in Cyprus?
There is an information pack at the property which will include important telephone numbers and instructions. We also provide you with an emergency number for when you arrive in Cyprus.

Q. What is the complaints procedure?
In the unlikely event that you have a complaint about the property or its contents whilst on holiday, it must be reported immediately by telephone or email to Paphos Lettings office (not the Property Manager) and we will contact the owner of the property. We will be happy to investigate the matter and arbitrate. If we feel that your claim is fair we will negotiate a refund accordingly. All refunds are at the discretion of the owner and Paphos Lettings is not authorised to make any refunds without the owners agreement. Paphos Lettings will have no liability and will not investigate any complaint submitted after completion of the hire period.

Q: What do I do if my flight details or contact details change after I have booked?
After booking we send you with links so that you can update any changes to your details online.

Q: What is the changeover day?
This is flexible depending on each property. Please note that a booking may not be accepted if it results in a potentially unrentable period between bookings.

Q: What are the check in and check out times?
Normally to allow for cleaning you will have to vacate the property by 12 noon on the day of departure. Access to the property is 2pm. The may change slightly depending on each property.

Q: What is your cancellation policy?
Cancellation of booking must be in writing or by email and be received by Paphos Lettings within 3 months of the holiday commencement date. If cancellation is prior to this, only the deposit will be forfeited. If cancellation is less than 3 months before the departure date, the full hire cost is to be paid.

Q: Do I need travel Insurance?
Yes, and this is a condition of booking. We offer very competitive insurance. For an instant quote online go to: Travel Insurance Quote

Q: Do you offer winter lets?
Yes, between November and March. Many properties have big discounts for this period.

Q: Do you offer long term lets?
No.

Q: What are the passport requirements?
Cyprus is now part of the European Union so a full EC passport valid for at least 3 months from your date of return is required

Q: What is the currency?
From January 2008 the currency in Southern Cyprus is the Euro (pre 2008 it was the Cyprus pound). Most ATM machines accept UK cards and there are many places to exchange cash in the tourist areas.

Q: Do mobile phones work in Cyprus?
Most UK mobile phones do work in Cyprus but calling the UK can be expensive. You can purchase a pay as you go Cyprus SIM card which makes calls to the UK very good value.

Q. What does "local satellite" and "Sky TV" mean?
Where Sky TV is stated in the property details this will be the FREE TO AIR CHANNELS ONLY unless otherwise stated. Sky TV will be via a Sky box or direct from the Astra satellite via an alternative digibox. The majority, but not all the free to air Sky channels that are available in the UK can be viewed in Cyprus. Local satellite TV is not Sky but does have a selection of English speaking channels. If a property does not have Sky or Local Satellite the television is only for use with DVDs.

Q. Can I bring my Sky viewing card from home?
No as your subscription viewing card is married to your digibox at home so it will not work in Cyprus

Q: How often is the property cleaned?
The property will be cleaned prior to arrival and not cleaned again until departure.

Q: How often is linen changed?
Linen and towels (one hand and on bath towel per person) will be changed once a week for all bookings of 2 weeks or more unless otherwise stated. If linen and towels are not changed once a week there will be a spare set left for you at the property. For bookings of 3 weeks or more where a LONG STAY DISCOUNT has been given a spare set will be left for the guests to do there own linen change

Q: Are towels provided?
Yes, but not beach towels (unless stated). These will be changed once a week unless otherwise stated. If towels are not changed once a week there will be a spare set at the property.

Q: Are cots and high chairs provided?
Unless stated in the property details these are not provided but may be hired for an additional charge. Click Here for full details

Q: Can I hire equipment for the disabled?
Click Here for detailed information

Q: What is the electricity voltage?
The voltage is the same as in the UK with 3-pin plug sockets.

Q: What is your privacy policy?
Click Here to view our privacy policy