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Booking Terms & Conditions
These Terms and Conditions govern all bookings
with Paphos Lettings. When you make a booking
you must be at least 18 years of age and
guarantee that you have the authority to accept
and do accept on behalf of all members of your
party the terms of these booking conditions.
Bookings can be made by telephone or online and
would be deemed to be accepted once payment is
received by Paphos Lettings. By submitting a
booking form you warrant and confirm to us that
you have read these terms and conditions and
agree to comply with them. Each property booked
constitutes a separate individual booking. All
bookings through Paphos Lettings and all matters
arising from them are subject to English law and
to the exclusive jurisdiction of the courts of
England and Wales.
Liability
In consideration of the fact that Paphos
Lettings acts only as an online booking agent NOT a travel
agent, Paphos Lettings accepts no liability
whatsoever for any aspect of the arrangements
and, in particular, accepts no liability for any
loss, personal injury/illness or death however
incurred. Although the Company uses all
reasonable endeavours to ensure the accuracy of
all information provided and the quality and
facilities of the property(s), we cannot accept
any liability whatsoever for any problems that
occur while guests occupy the property(s) of
their choice. All information has been provided
in good faith and no liability is accepted
whatsoever by the Paphos Lettings for any
misrepresentation of property material or
accommodation. Paphos Lettings make every effort
to ensure that the descriptions on our website
are correct by as it does not own any of the
properties it cannot control or prevent changes
occurring. Material changes to a property
details are very infrequent and we endeavour to
notify you of any changes before commencement of
the booking. No compensation will be payable by
Paphos Lettings and no claims will be accepted
for costs or additional expenses incurred as a
result of any changes.
Payment
A non-refundable deposit
of 25% (or £100 if higher) of the total rental
is required to secure your booking. Your booking is only
confirmed upon receipt of your payment and
booking form. If your booking is made within 13
weeks or less from your departure date it must
be accompanied by full payment. Full amount by
card incurs a surcharge of 2.25% and this will
automatically be added to the total holiday
cost. Where only a deposit has been paid the
balance must be paid 13 weeks or more prior to the hire
commencement date. If the balance is not paid
within this timeframe your booking will be
cancelled and your deposit will be forfeited. Balance payment can be made
by debit card, credit card, bank transfer or by
cash or cheque at any branch of Barclays Bank.
Balance payments by card incur a surcharge of 3%
and this will automatically be added to the
total cost of your booking. Paphos Lettings does
not accept cash sent through the post. If we do
not receive payment of the balance by the
eleventh week prior to your commencement date we
shall be entitled to cancel the booking without
any refund.
Pricing
All prices are per property and not per person
including air-conditioning and are calculated in
GB£. You will be charged for the number of
nights that you book at the property based on
the weekly rental rates displayed under the
property details on our website(s). If your
booking straddles a period where the rates
differ, the cost of the accommodation will be
calculated based on the number of nights that
you stay in each price bracket. We reserve the
right to correct errors in both advertised and
confirmed prices and we will do so as soon as we
become aware of the error.
Accommodation prices may have changed since you
made the booking date to your departure date and
this may be because of a periodic price increase
or a special offer 'sale price'. The price that
was stated at the time of booking (subject to
any correction of errors) is the price that is
payable and this will not increase or decrease
regardless of the current property pricing for
the period in question. Special offers discounts
will be deducted from the advertised weekly
rental rate. Where the dates of travel may
attract two discounts (ie. last minute discount
and long stay discount) only one (the highest)
discount will be deducted from the rental rate.
Special offers do apply if an under occupancy
discount has been given (eg. a 2-bed apartment
has been rented on a 1-bed basis at a reduced
rental).
You will be charged the price as advertised on
our website and any payment will be taken for
this amount. If the price you entered on our
payment form is different from the actual price
of the property the payment amount will be
adjusted by us prior to processing and you will
be charged for the corrected amount.
Alterations or cancellation by you
Should you wish to make any changes to your
confirmed booking, you must notify us by email.
Whilst we will endeavour to meet your
requirements, we cannot guarantee that we will
be able to meet any such requests. Cancellation
of a booking must be made by email and
be received by Paphos Lettings within 13 weeks
of the holiday commencement date. If
cancellation is prior to this, only the deposit
will be forfeited unless full payment has been
made in which case the deposit plus a £50
cancellation fee will be forfeited. If
cancellation is less than 13 weeks before the
departure date, the full hire cost is to be
paid. It is a condition of booking that full
insurance is taken out to cover cancellation.
Revised
dates or extra days will be charged on a
pro-rata rate based on the current rental rates
of the property and not the rental rates at the
time of booking. A change of dates will only be
accepted with the owners agreement and you will
receive confirmation by email to whether this
has been allowed or rejected. There will be no
refund against the original rental rate for a
reduction in days from the original booking. Any
changes of dates will be subject to a £25
administration fee in addition to any extra
rental charge
and after
submitting this form you will be redirected to
the secure payment site to pay.
As each property is individually owned it is not
possible to change the property from the
original booking without forfeiting your deposit
payment.
Alterations or cancellation by the owner or
Paphos Lettings
In the unlikely event that the property becomes
unavailable or uninhabitable the hirer will be
offered alternative accommodation or a refund
for the duration that the accommodation was
unavailable. Any refund is restricted to the
property hire costs and Paphos Lettings not
liable for any cancellation costs or
administrative charges for travel arrangements,
etc. If the substituted accommodation is a
different price than the one originally booked,
we will make a charge/refund as appropriate. If
guests decide to find their own alternative
accommodation any refund is restricted to the
original property hire costs for the duration
that the property was unavailable.
What is included
The property rental includes the supply of
water and electricity. A clean set of linen and
towels
(one hand and
on bath towel per person)
are supplied and/or fitted at the
half-way stage for all bookings of 2 weeks. For
bookings of 3 weeks or more where a LONG STAY
DISCOUNT has been given a spare set of linen
will be left for the guests to do there own
linen change unless otherwise agreed with Paphos
Lettings. The property will be cleaned before
your arrival but will not be cleaned again for
the duration of your stay. More frequent
cleaning and linen change can be arranged for an
additional charge. Any defects or deficiencies
must be reported to Paphos Lettings within 48
hours of your arrival. After this time it will
be assumed that everything is in order. For
properties on a complex with a shared pool the
property details will state if there are private
sunbeds for the property or if the property has
the use of communal sunbeds around the pool.
Communal sunbeds are on a first come, first
served basis.
Air-Conditioning
The cost of normal use of air-conditioning is included in the
property price but the units must only be used
while guests are in the property, with all
windows and doors kept closed. Under no
circumstances must the units be left on
continuously while the property is unoccupied
and if this occurs guests will be charged
accordingly. Some properties operate on a timer
system where the units will turn off
automatically and some properties on a meter
system where after normal usage guests are
charged accordingly.
Airport Transfers
These can be arranged for an additional charge
and are not included in the cost of the
accommodation. It is strongly advisable to use
our recommended airport transfers as drivers
booked by Paphos Lettings are familiar will the
location of our properties.
Flights
It is the responsibility of the hirer to book
flights independently from the accommodation.
Paphos Lettings and the property owner accepts
no liability whatsoever for any aspect of the
flight arrangements and, in particular, accepts
no liability for any loss, personal
injury/illness or death however incurred.
Occupancy
Only the specified number of persons as per the
booking form of booking may occupy the property
at any time. A baby in a cot does not count when
calculating maximum occupancy. The property can
not be re-let or sub-let to any other group,
party or individual without written permission
from Paphos Lettings. Under no circumstances may
more than the maximum number occupy the property
at any time (this includes the pool area). Under
no circumstances may the property or pool area
be used to host a party or gathering where more
than the maximum occupancy of the property
attend. Paphos Lettings reserve the right to
refuse admittance to the hirer and party if they
are in breach of this condition. Generally we do
not accept pets in the property. There may be
certain exceptions so please enquire. In such
cases written permission must be obtained from
Paphos Lettings.
Under Occupancy Discounts
Some properties offer discounts for under
occupancy.
If the
property that you are booking offers a price
reduction the price will be displayed in the
pricing section of the property details. To take
advantage of this discount you must select the
option in the "Under Occupancy" section on the
booking form. Each bedroom option can
accommodate a maximum of two guests. Bedrooms
that are not used will be locked and not
available to guests. Once a booking has been
made at the full occupancy rate is not
possible to change the booking for under
occupancy if the number of occupants decreases.
If you have taken advantage of an under
occupancy discount and the size of your party
increases you will be required to pay the
additional rate based on the final number of
occupants.
Special offers do apply if an under occupancy
discount has been given.
Hirer’s responsibility
The hirer is responsible for taking reasonable
care of the property and its contents. At the
end of the hire period, the property and its
contents, including all equipment furniture and
utensils, etc must be left clean and tidy which
includes the crockery and cutlery cleaned and
stored in the appropriate cupboards, and ensure
that the cooker, microwave and fridge are clean.
On departure the hirer will be responsible for
making the accommodation secure with all doors
and windows locked and the key left where
instructed and NOT in the back of the door. The
hirer shall ensure that no member of the party
engages in any activity in or around the
property or swimming pool, which may cause
damage or offence to the neighbours. The hirer
shall also ensure that all rubbish is cleared
away from the property and placed in the
communal dustbins. The hirer will be charged for
any additional time costs incurred by the
cleaner and Paphos Lettings if the above is not
adhered.
Keys
Detailed instructions for key access will be
sent to you on receipt of the balance/full
payment. It is the hirers responsibilty for the
safe keeping of the property key at all times.
In many cases there is a keybox at the property
and it is the hirers
responsibility
to close the keybox and reshuffle the numbers so
that the PIN is not showing after taking the key
out, and to
ensure that the key is put back in the keybox
when the hirer vacates the property.
Paphos Lettings are not
keyholders so if you have lost your key or are
locked out please call the Property Manager or
Marinos the Locksmith. You will be responsible
for the callout charge. If you are locked out
and have left the key in the back of the door
only a locksmith will be able to open the door
and the hirer
will be responsible for the callout charge. You
will be sent the relevant contact details with
your balance/full payment confirmation.
Damage or Loss to the property and its contents
Except in the case of normal wear and tear the
hirer will be responsible for making good any
damage or loss to the property or its contents,
which has occurred due to negligence, wilful
damage or irresponsible behaviour on the part of
those occupying the property and their guests.
The hirer will pay for the cost of replacement
or rectifying damage from the security (card
details) held by Paphos Lettings.
Where
Paphos Lettings Accidental Damage Insurance
has been taken out damage up to the value of
£200 per person will be covered. This waiver
excludes negligence and vandalism. For any
accidental damage that exceeds the value of £200
per person, Paphos Lettings reserve the right to
charge guests from the card details held as
security.
Rights of access
The owner, their representatives, or
subcontractors have the right to access the
property at any time with due regard to the
convenience of the hirer for the purpose of
linen change, inspection of the property, and to
carry out essential, or routine repair or
maintenance work.
Responsibilities
Paphos Lettings cannot be held responsible for
any circumstances beyond our control including,
but not limited to, mechanical breakdown,
illness, satellite television reception,
swimming pool maintenance and failure of any
public supply.
Injury or damage
It is a condition of booking that the hirer and
their party has full insurance to cover against
personal injury and damage.
Arrival and departure times
Unless otherwise stated the property will be
available for occupation from 2.00pm on the day
of arrival and must be vacated by 12.00pm on day
of departure in accordance with the
international hoteliers agreement. Any agreed
extension to your departure time must be
confirmed in writing by Paphos Lettings.
There may be
occasions when the checkout time is earlier than
12.00pm and if this is the case you will be
notified of this by email or by a note at the
property.
Complaints
In the unlikely event that you have a complaint
about the property or its contents whilst on
holiday, it must be reported immediately by
telephone or email to Paphos Lettings office
(not the Property Manager) and we will contact the owner of
the property. We will be happy to investigate
the matter and arbitrate. If we feel that your
claim is fair we will negotiate a refund
accordingly. All refunds are at the discretion
of the owner and Paphos Lettings is not
authorised to make any refunds without the
owners agreement. Paphos Lettings will have no
liability and will not investigate any complaint
submitted after completion of the hire period.
Building Work
In the event of building work taking place by
local authority, developers or neighbours, it is
important to note that Paphos Lettings are not
responsible for such work, and are unable to
stop such work taking place, or control the
levels of noise.
Whilst
Paphos Lettings assure you of our best
endeavours to minimize any inconvenience we do
not accept any liability in this case.
Force Majeur
Paphos Lettings and the owner regret that they
cannot accept liability or pay any compensation
where the performance or prompt performance of
their contractual obligations is prevented or
affected by ‘force majeur’. In these terms and
conditions of hire, ‘force majeur’ means any
event which Paphos Lettings, the owner or the
suppliers of the service(s) in question could
not, even with due care, foresee or avoid. Such
events may include, but are not limited to, war,
threat of war, civil commotion or strife,
hostilities, strikes or other industrial
disputes, natural disasters, fire, acts of God,
terrorist activities, quarantine, epidemics,
weather conditions, government action or other
events outside our control.
Accidental Damage Waiver
A non-refundable charge of £7 per person for ALL
guests .This charge, which is called an
Accidental Damage Waiver (ADW) will be added to
your deposit payment. The ADW is used to cover
accidental damage that can occur up to the value
of £200 per person. This waiver excludes
negligence, vandalism and loss of items. For any
accidental damage that exceeds the value of £200
per person, we reserve the right to charge for
immediate payment. The charge is per person
based on the total number of occupants
(including babies and children not occupying a
bed) and is non refundable. The charge per
person covers booking up to 28 days duration. To
be covered and damage must be reported to Paphos
Lettings immediately. Damage that is discovered
after guests have left the property that has not
been reported to Paphos Lettings will not be
covered and will be charged accordingly.
Insurance
The property hire does not include insurance for
the hirer and their party. It is a condition of
booking that insurance is taken out against
cancellation, personal accident and medical
insurance.
We recommend
Travel Insurance+
Smoking
Paphos Lettings have a no smoking policy but
smoking is permitted on the balcony and terrace
and there may be ashtrays provided for this.
Please enquire about properties that allow
smoking.
Television
The type of television reception with be stated in the
property details for each individual property.
Where Sky TV is stated in the property details this will be the
FREE TO AIR CHANNELS ONLY unless otherwise stated.
Sky TV will be via a Sky box or direct from the
Astra satellite via an alternative digibox. The
majority, but not all the free to air Sky
channels that are available in the UK can be
viewed in Cyprus. Local
satellite TV is not Sky but does have a
selection of English speaking channels. If a
property does not have Sky or Local Satellite
the television is only for use with DVDs.
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